Transforming Collections with Integrity & Precision
iBrisk is a leading loan recovery and customer outreach partner for India’s top financial institutions — delivering scalable, ethical and tech-enabled solutions.
Who We Are
Since 2017, iBrisk Consultancy Services has supported India’s largest banks, NBFCs, and fintech firms with reliable and ethical debt recovery and customer support operations.
With over 400 trained professionals, 5 call centers, and coverage across Tamil Nadu, Telangana, Andhra Pradesh, Karnataka and Kerala, we combine technology with people to deliver meaningful results.
Achievements At-a-Glance
05
States Operating
350+
Collection Executives
10
Office Locations
500+
Dialer Workstations
25+
Financial Institutions Served
Our Core Services
Loan Recovery Services
Ethical and efficient collection of secured and unsecured loans.
We manage secured and unsecured loan collections across early buckets, mid-buckets, and post-NPA stages. Our trained dialer agents and on-ground field executives ensure maximum recovery while maintaining client reputation and adhering to RBI guidelines.
Telecalling & BPO Support
Scalable customer outreach via dialer-based telecalling.
Our telecalling operations run across five centers, supported by over 400 dialer workstations and 350+ trained executives. We handle inbound and outbound calls for payment reminders, EMI follow-ups, customer queries, and collections — tailored to the tone and process of each client.
MIS Reporting & Analytics
Custom dashboards for performance tracking and decision-making.
We provide daily, weekly, and monthly reporting dashboards customized to client KPIs. These include recovery progress, agent performance, contactability rates, and bucket movement — enabling decision-makers to act with clarity and confidence.
Ethical Recovery Methods
We follow RBI-compliant, client-aligned practices for fair and respectful collections.
Scalable Operations
With 400+ dialer stations and 350+ agents, we can ramp up or down based on your volume.
Industry Expertise
Years of experience working with top private banks and fintechs.
Data-Driven Approach
Every action is monitored, measured, and optimized for client KPIs.
WHY CHOOSE iBRISK?
Our Happy Clients
Our success is built on the trust of our clients. From leading banks to fast-growing fintech companies, we’ve helped organizations achieve their recovery and customer service goals with professionalism, transparency, and measurable results.
What Our Clients Say
iBrisk has consistently delivered above our expectations when it comes to recovery performance and compliance. Their team is responsive, well-trained, and highly disciplined. We've partnered with them for over two years and they continue to scale with our growth.
Senior Manager, Collections Strategy
Private Sector Bank
HERE’S WHAT OUR CLIENTS HAVE TO SAY
What sets iBrisk apart is their professionalism and transparency. Their reports are always on time, their agents follow our brand tone, and their regional coverage has helped us reach customers in locations that were previously inaccessible.
AVP, Lending Operations
Digital Lending Platform
HERE’S WHAT OUR CLIENTS HAVE TO SAY
We rely on iBrisk for both field collections and customer service calls. Their ability to manage secured and unsecured portfolios while keeping complaint rates low is commendable. They feel like an extension of our in-house team.
Head of Risk & Recovery
NBFC Partner